Home > Shopping Guide > Delivery Info Product Availability     On general Cutom Order Items -most of resin dolls, parts & some clothes-, usually takes 10~30 business days to process before shipping. On special Custom Order Items-,usually takes one or two month to process before shipping. This process may take more than noticed time. On most items ANGELREGION will ship your product within 24-48 hours. On product not in stock, average delivery time is about 10 to 30 days. If we foresee a delay in shipping or possible backorder, we will contact you by e-mail to make you aware of any delays on your order. ANGELREGION, will do everything it can to make your shopping experience a pleasurable one. General Cutom Orders (Most of Resin Dolls)   Usually takes 10~30 business days to process before shipping. This process may take more than noticed time.   Special Custom Orders   Usually takes one or two month to process before shipping. This process may take more than noticed time.   Other items   Within 24-48 hours   Product not in stock   About 10 to 30 days   * Basically, ANGELREGION makes it a rule to ship as quickly as possible. But we put excellent quality above quick shipping. Your cooperation and patience in these respects would be greatly appreciated.   Expected Delivery Time     After your payment terms have been confirmed, (usually same day with Credit Card order) by our credit department, the items you ordered are processed and reserved for your order. Orders generally take 1~60 business days to process depending on the styles being ordered. When all the items on your order are processed, your order will be filled and shipped. Because of our huge volume and ease of handling with EMS we generally utilize the this network. Delivery will normally take 3 - 7 business days for Express and 14days to 30 days for surface or regular delivery to deliver your package, either door to door, or door to airport. For most orders, delivery will be made to the actual address given. Please note that if you do not provide complete and accurate billing information, your order will be delayed until our shipping department receives the required information.   Shipping Company     ANGELREGION, uses EMS to ship your products. On some heavy items ANGELREGION will contact you by e-mail with detailed shipping quote to your area.   + Shipping fees are determined entirely by EMS(Express Mail Service) and EMS Premium.   + We are able to notify customers when their order ships as email with tracking number.   Customs Duty     ANGELREGION is not responsible for customs and duty on international orders. Items must be declared and insured for the full purchase price. If an item is not insured or declared for the full purchase price, buyer is responsible for any loss or damage during transit.   Merchandise Damaged In Delivery     For your protection, do not sign for merchandise until you have inspected your product for damage. If the damaged merchandise is received, keep the original carton the product arrived in and take the following steps: Shipper- EMS, contact quickly your local shipping company office for a damage inspection report. Request that Shipper. return the merchandise to the return address on the package or carton. Do not return the product or merchandise yourself as this may slow down or delay your credit or reorder. Shipper. will issue you a Damage Call Tag Number. After receiving this call tag number contact ANGELREGION and we will ask for the Damage Call Tag Number and issue you a Return Authorization Number. Shipper-Common Carrier, Trucking Company, Etc..,If a Trucking Company or Common Carrier delivers damaged merchandise to you at the address you requested, have the driver write down the nature of the damage on the Bill of Lading. Be sure both the driver and you sign this Bill of Lading. If damage to the merchandise is severe you may refuse the delivery.Be sure that the driver has noted the damage in detail, both of you have signed, and get your customer copy of receipt or Bill of Lading. Contact ANGELREGION for additional instructions. ANGELREGION is not responsible for all Not- inspected damage items at time of delivery.   Defective Merchandise     We accept return only if the item is defective. Defective item has be reported to ANGELREGION within 1 day of receipt of receiving the doll at the address you specified to us when the order was placed. Defective item can be exchanged for the same product. Certain merchandise may require manufactures service first before the return is allowed in order to correct the problem. To return your product or merchandise contact ANGELREGION by e-mail or by posting Q&A board right away. All items returned must be in new and unused condition. Carton must be un-opened and all product accessories, manuals, etc., intact, new and un-used.   Returns     Returns (Custom Order)   All the ANGELREGION doll orders are CUSTOM ORDERS. CUSTOM ORDERS are not returnable. In the case of returned product due to circumstances beyond our control-death, disappearance, or corresponding case, ANGELREGION will issue a refund "less shipping and a 25% restocking fee".   Returns (Orders made in error by the customer)   ANGELREGION will issue a refund "less shipping and a 25% restocking fee" for orders made in error by the customer within 10 days of date shipped. All items returned must be in new and unused condition. Carton must be un-opened and all product accessories, manuals, etc., intact, new and un-used. After this 10 day period, it is at the discretion of ANGELREGION to accept any inventory back. Once a return authorization number has been issued, it is only valid for 15 days after issuance. After this 15 day period ANGELREGION will refuse product.   * ANGELREGION reserves the right to change the terms and conditions of this Agreement and any membership policies at any time without notice. ANGELREGION at its discretion may also cancel an order prior to shipment from a free email account as well as as any other type email account. ANGELREGION also reserves the right to cancel any order for any reason at anytime.